LEGAL

Privacy Policy

Effective Date: 10/01/2026 Last Updated: 10/13/2026

1. Introduction

TheraKey Collective (“TheraKey,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of everyone who interacts with us — including visitors to our website, members, customers, vendors, instructors, event attendees, and anyone who books our spaces or uses our services (collectively, “you” or “Users”).

This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to therakeycollective.com and any related websites, mobile experiences, booking systems, and services we operate that link to this Policy (collectively, the “Services”).

By using our Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use our Services.

2. About TheraKey Collective

TheraKey Collective is a professional and wellness hub that gives independent professionals, therapists, entrepreneurs, and creators access to shared physical spaces and digital tools, including:

  • Private offices, group rooms, and conference space bookings
  • Coworking space and a virtual business address/mail service
  • TheraCastProductions — a media and podcast production studio
  • KeyCourses— an educational marketplace where users can buy and sell courses
  • TheraKeyMarketplace and TheraKey Shop — e-commerce for third-party vendors and TheraKey merchandise
  • Memberships(Carte Blanche, Calm, Collective, Creative, and Casual Day Pass)
  • Community features, including forums, group chats, and events
  • Virtual sessions and live classes, including co-working and body doubling sessions
  • Printing, laminating, and related business support services

An important clarification: TheraKey Collective provides space, infrastructure, and community — it does not itself provide therapy, counseling, or any clinical or medical service. See Section 8 (“Independent Professionals; Not a Healthcare Provider”) for more detail.

3. Information We Collect

We collect information depending on how you interact with us. This may include information you give us directly, information collected automatically, and information from third parties.

3.1 Account & Registration Information

  • Name, email address, phone number, mailing address
  • Username and password
  • Profession or business type (e.g., therapist, photographer, entrepreneur), where relevant to your account or bookings
  • Profile details you choose to add (bio, photo, professional credentials)

3.2 Booking, Membership & Service Usage Information

  • Reservation details (space booked, dates, times, duration)
  • Membership tier, add-ons (e.g., Virtual Office add-on), and usage history
  • Check-in/accessinformation for physical spaces
  • Print allowance usage and printing/laminating orders

3.3 Payment Information

Payments are processed by third-party payment processors, currently Stripe, PayPal, Square, and our WooCommerce store infrastructure. We do not store full payment card numbers on our own servers. Depending on the processor, we or our processors may collect:

  • Billing name and address
  • Payment card details (tokenized/processed by our payment processors)
  • Transaction history, order details, and receipts

3.4 Marketplace, Shop & Vendor Information

  • For customers: order history, shipping address, and product preferences
  • For vendors selling through TheraKey Marketplace: business name, contact information, tax/payout information, product listings, and sales data

3.5 KeyCourses (Learning & Teaching) Information

  • For learners: courses purchased, progress, certificates, and reviews
  • For instructors: course content you upload, payout information, and sales/enrollment data

3.6 Community, Forums, Group Chats & Events

  • Posts, comments, and messages you submit in forums or group chats
  • RSVP and attendance information for events and workshops
  • Content you submit for Content Creator Connect, Wellness Wednesday, Marketplace Monday, or similar programming

3.7 Virtual Sessions & Live Classes

We may offer virtual sessions, live classes, and online meetings for members, professionals, and course participants, such as co-working or “body doubling” sessions and live lessons connected to KeyCourses. These sessions may be run through our learning platform (Tutor LMS), which integrates with third-party video conferencing services such as Zoom and Google Meet. The information we or those services collect may include:

  • Registration, enrollment, and attendance information (for example, your name, email address, the sessions you register for or join, and join/leave times)
  • Your display name, profile photo, and any audio, video, screen-sharing, or chat content you choose to share during a session
  • Technical data collected by the video conferencing provider, such as IP address, device, browser, and connection information
  • The sessionhost’s name and business contact information, which is shown to participants for that session

When you join a session through a video conferencing integration, that provider (such as Zoom or Google Meet) also collects and processes information under its own privacy policy and terms. We encourage you to review them before joining.

We do not routinely record virtual sessions. If we decide to record a session, we will tell participants in advance and again at the start of the session, and we will record only where permitted by law. We will not use your image, voice, or likeness from a session in our marketing or promotional materials unless you have signed a separate media release.

Signing a release is always optional and is never a condition of attending. Where the session format allows, you may join with your camera off or under a display name.

Please do not display, discuss, or share identifiable client information on camera, on screen, or in chat during virtual sessions.

3.8 TheraCast Productions & Media Content

  • Audio, video, and photo content created or recorded in our studio, where applicable to production projects
  • Release forms, credits, and related production information
  • Media releases signed by participants who agree to let us use their image, voice, or likeness from virtual sessions or studio recordings in our marketing

3.9 Mail & Virtual Business Address Services

  • Businessname and mailing information associated with your virtual address
  • Records of mail/package receipt, where applicable to the service

3.10 Communications

  • Information submitted through our Contact Us page or email
  • Newslettersign-up information (email address, and name if provided)
  • SMS/text messagingopt-in and related mobile program data (see Section 7)
  • Records of customer support conversations

3.11 Automatically Collected Information

  • Log data such as IP address, browser type, device type, and pages visited
  • Cookies and similar tracking technologies (see Section 6)
  • Analytics data about how you use our website and booking tools

4. How We Use Your Information

We use the information we collect to:

  • Create and manage your account, memberships, and bookings
  • Process payments, orders, and payouts to vendors/instructors
  • Provide access to spaces, the studio, courses, mail services, and printing
  • Operate the Marketplace, Shop, and KeyCourses platform, including connecting buyers and sellers
  • Facilitate community features such as forums, group chats, events, and workshops
  • Send transactional communications (booking confirmations, receipts, account notices)
  • Send newsletters, promotions, and marketing messages you have opted into
  • SendSMS/text messages you have opted into, per Section 7
  • Respond to inquiries submitted through our Contact Us page
  • Maintain the security of our Services, spaces, and community
  • Improve our website, services, and user experience
  • Comply with legal obligations and enforce our terms

5. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

5.1 Service Providers

We share information with vendors who perform services on our behalf, such as:

  • Payment processing (Stripe, PayPal, Square)
  • E-commerceinfrastructure (WooCommerce and related hosting/plugins)
  • Booking and scheduling software
  • Mobile messaging platform (Grasshopper or other SMS providers we use)
  • Learning platform and video conferencing providers that power virtual sessions and live classes (Tutor LMS and integrations such as Zoom or Google Meet)
  • Email/newsletterdelivery services
  • Website hosting, analytics, and security providers

These providers are only permitted to use your information to perform services for us and are contractually obligated to protect it.

5.2 Marketplace Vendors & Course Instructors

If you purchase a product through TheraKey Marketplace or a course through KeyCourses, we share the information necessary to fulfill that transaction (such as your name, shipping address, or enrollment details) with the relevant independent vendor or instructor. Vendors and instructors are independent from TheraKey and are responsible for handling your information appropriately in connection with that transaction.

5.3 Other Members and the Public

Content you post in community forums, group chats, event listings, or public profile fields may be visible to other members or the public, depending on the feature.

5.4 Legal & Safety

We may disclose information if required by law, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of TheraKey, our users, or others, or to prevent fraud or abuse of our Services.

5.5 Business Transfers

If TheraKey is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.6 What We Do Not Share

  • Customer data is not shared with third parties for their own promotional or marketing 
  • Mobile opt-inand SMS consent data is never shared with any third party for any purpose. Any other information-sharing described in this Policy does not apply to mobile opt-in data.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies (such as web beacons and local storage) to operate the site, remember preferences, understand how visitors use our Services, and, where applicable, support advertising and analytics tools (e.g., website analytics platforms). You can control cookies through your browser settings; disabling cookies may limit some features of our Services (such as staying logged in or completing a booking).

7. Text Messaging (SMS) Program — Terms & Conditions

If you opt in to receive text messages from TheraKey Collective, the following terms apply:

  • The messaging program may include general customer care messaging (answering questions, providing support) and/or marketing messaging (discount codes, special deals, or promotional texts), depending on the program(s) you opt into. We only send content you have explicitly signed up to receive through our opt-in process. Messages are sent from (866) 414-5397.
  • You can cancel the SMS service at any time by texting “STOP” to the number from which you received messages. After you send “STOP,” we will send a confirmation message that you have been unsubscribed, and you will not receive further SMS messages from us. To rejoin, sign up again as you did originally.
  • If you are experiencing issues with the messaging program, reply with the keyword “HELP” for assistance, or contact us directly at info@therakeycollective.com.
  • Carriers are not liable for delayed or undelivered messages.
  • Message and data rates may apply to messages sent to and from us. Message frequency varies based on communication needs. Contact your wireless provider with questions about your text or data plan.
  • Mobileopt-in and consent are never shared with any third party for any purpose (see Section 6).

If you have questions about privacy related to text messaging, please review this Policy in full or contact us at info@therakeycollective.com.

8. Independent Professionals; Not a Healthcare Provider

TheraKey Collective rents space and provides infrastructure to independent therapists, wellness professionals, and other practitioners — it does not itself provide therapy, counseling, medical, or clinical services, and TheraKey is not a

healthcare provider or “covered entity” for purposes of HIPAA with respect to the clinical relationship between a practitioner and their own client.

Therapists and other professionals who use our space are independently responsible for their own clients’ confidentiality, informed consent, and compliance with applicable healthcare privacy laws (such as HIPAA). If you are a client of a professional who uses TheraKey space, please direct questions about how your clinical or health information is handled to that professional directly and review their own privacy notice.

We do not intentionally collect protected health information (PHI) through our booking, membership, or account systems. Please avoid submitting sensitive health details through our website, contact forms, or community features.

Virtual sessions hosted or facilitated by TheraKey, such as co-working or body doubling sessions, are peer-based professional gatherings. They are not therapy, supervision, consultation, or clinical services. Participants should not display, discuss, or share identifiable client information on camera, on screen, or in chat during these sessions, and TheraKey is not responsible for information that participants choose to share.

9. User-Generated Content

Community forums, group chats, KeyCourses listings, Marketplace listings, and event pages may allow you to submit content (posts, comments, reviews, course materials, product listings, media). You are responsible for the content you submit and should not post information you do not want visible to other members or the public. We may remove content that violates our community guidelines or terms of use. We will not use your image, voice, or recorded likeness from virtual sessions in our marketing without your separate written permission.

10. Children’s Privacy

Our Services are not directed to, and are not intended for use by, children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

11. Data Retention

We retain personal information for as long as necessary to provide our Services, fulfill the purposes described in this Policy, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and purpose — for example, transaction records may be kept longer than marketing preferences.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, or loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Your Rights & Choices

  • Access& Correction: You may request access to, or correction of, the personal information we hold about you by contacting info@therakeycollective.com.
  • Deletion: You may request that we delete your personal information, subject to legal or legitimate business exceptions (such as records we must retain for tax purposes).
  • MarketingOpt-Out: You may unsubscribe from marketing emails using the “unsubscribe” link in any email, and from marketing texts by replying “STOP” (see Section 7).
  • Cookies: You may adjust cookie preferences through your browser. We will respond to verified requests within the time required by applicable law.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion, correct inaccurate information, and opt out of the “sale” or “sharing” of personal information. TheraKey Collective does not sell personal information. To exercise these rights, contact us at info@therakeycollective.com. We will not discriminate against you for exercising your privacy rights.

15. Third-Party Links & Services

Our Services may contain links to third-party websites or services (including vendor storefronts within the Marketplace, payment processors, or social media platforms) that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies. This includes video conferencing providers such as Zoom and Google Meet when you join a virtual session.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal

requirements. We will post the updated Policy on this page with a revised “Last Updated” date. Material changes may also be communicated through the Services or by email.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

TheraKey Collective Email: info@therakeycollective.com

Phone (SMS program): (866) 414-5397

Mailing Address: 2871 Clayton Crossing Wy, Ste 1017 #2070, Oviedo, FL 32765