LEGAL

Terms & Conditions

Effective Date: 10.01.2026 | Last Updated: 10.13.2026

1. Introduction & Acceptance

These Terms of Service (“Terms”) govern your access to and use of therakeycollective.com and the related websites, booking systems, memberships, programs, virtual sessions, and services operated by [Company legal name], doing business as TheraKey Collective (“TheraKey,” “we,” “us,” or “our”) (collectively, the “Services”). “You” means any visitor, member, customer, vendor, instructor, or other person who uses the Services.

By creating an account, purchasing a membership, booking a space or session, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services. If you use the Services on behalf of a business or practice, you confirm that you have authority to bind it to these Terms.

2. About TheraKey Collective 

TheraKey Collective is a professional and wellness hub that provides space, infrastructure, and community for independent professionals, including licensed clinicians, content creators, and wellness practitioners. Our offerings include memberships, space and studio bookings (including the TheraCast podcast and photo studio), KeyCourses, the TheraKey Marketplace and Shop, community features, virtual sessions, and related business support services.

Some offerings that relate to a physical location apply only once that location is open. Until then, references to physical spaces, equipment, and on-site rules describe how we expect those services to work and do not obligate us to provide them on any particular date.

3. Eligibility & Accounts

  • You must be at least 18 years old to use the Services, create an account, or become a 
  • You agree to provide accurate, current information and to keep it
  • You are responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly at info@therakeycollective.com if you suspect unauthorized use.
  • Accounts and memberships are personal to you and may not be shared, sold, or transferred without our written permission.

4. Memberships

4.1 Tiers

We offer the following membership options: Carte Blanche (A La Carte), Calm, Collective, Creative, and Casual Day Pass. The benefits, prices, booking windows, cancellation windows, discounts, and allowances for each option are described on our website or in your membership confirmation and are part of these Terms. We may add, change, or retire tiers and may update prices or benefits with reasonable advance notice. Changes will not affect amounts you have already paid for a current billing period.

4.2 Billing & Renewal

Paid memberships renew each billing period automatically until canceled. By purchasing a membership, you authorize us (and our payment processor) to charge your payment method on file for the recurring fee and any applicable taxes. If a payment fails, we may retry the charge, suspend access to member benefits, or end the membership.

4.3 Cancellation, Changes & Refunds

You may cancel a membership at any time through your account or by contacting us. Cancellations take effect at the end of the current billing period unless stated otherwise. [ e.g., “at least 30 days before your next billing date.”] Except where required by law or stated in your membership terms, membership fees are non-refundable.

5. Booking & Use of Space and Equipment

5.1 Bookings

Bookings of private offices, therapy suites, group rooms, the conference room, and the studio are subject to availability and to the booking, cancellation, and no-show rules for your tier or booking type. Late-cancellation will result in 50% holding fee, no-show fees must be paid in 100%.

5.2 House Rules

  • Use the space only for lawful professional purposes and in a way that respects other members, staff, and
  • Keep shared areas clean and leave rooms in the condition you found them
    • Do not bring weapons, illegal substances, or hazardous materials onto the premises. Smoking and vaping rules will be posted on site.
  • Guests are allowed only as permitted for your tier, or you are responsible for your guests’ conduct.
    • Do not make alterations, move or remove furniture or equipment, or change locks or access devices without our written approval.

5.3 Studio & Equipment

Studio and equipment use may require a separate booking, orientation, or release. You are responsible for loss of or damage to our property, equipment, and premises caused by you or your guests, other than ordinary wear and tear, and agree to pay reasonable repair or replacement costs.

5.4 Your Property

You are responsible for your own belongings, devices, and files. We are not responsible for loss, theft, or damage to personal property left on the premises.

6. Independent Professionals; Not a Healthcare Provider 

TheraKey Collective provides space, infrastructure, and community. We do not provide therapy, counseling, medical, or other clinical services, and we are not a covered entity or business associate under HIPAA with respect to any

member’s clients or patients. Members and other professionals who use the Services are independent and are not our employees, agents, partners, or joint venturers.

If you are a clinician or other professional, you are solely responsible for:

  • maintainingall licenses, registrations, and insurance (including professional liability insurance) required for your work;
  • complying with the laws, licensing board rules, and ethical codes that apply to your practice, including client confidentiality, record-keeping, and advertising rules;
  • your clients’ care, records, and protected health information, including how you use our spaces, networks, and tools; and
  • not using our booking, messaging, community, or virtual session tools to store or share identifiable client information

Nothing in the Services, including community discussions and virtual sessions, is clinical, legal, or business advice, and no relationship of therapist and client, supervisor and supervisee, or consultant and consultee is created through your use of the Services.

7. Virtual Sessions & Live Classes

We may offer virtual sessions and live classes, including co-working or “body doubling” sessions and live lessons connected to KeyCourses. These may be run through our learning platform (Tutor LMS) in combination with third-party video conferencing services such as Zoom or Google Meet, and your use of those services is also subject to their own terms and privacy policies. By joining a session, you agree to the following:

  • Sessions are for professionals aged 18 and
    • Sessions are peer-based professional. They are not therapy, supervision, consultation, or clinical services.
  • Do not display, discuss, or share identifiable client information on camera, on screen, or in 
    • Do not record, screenshot, or share audio, video, or chat from a session, or reveal other participants’ images or comments outside the session, without the consent of everyone affected and our permission.
  • Be We may remove a disruptive participant, harassing, or in violation of these Terms.

We do not routinely record sessions. If we record a session, we will tell participants in advance and again at the start of the session. We will not use your image, voice, or likeness in marketing without your separate signed media release, which is always optional and is never a condition of attending. [Insert cancellation, refund, or make-up terms for paid sessions.]

We are not responsible for what participants say, show, or share during a session, or for interruptions or technical problems caused by your connection, device, or third-party platforms.

8. KeyCourses, Marketplace & Shop

8.1 KeyCourses

KeyCourses lets eligible members create and sell courses and lets others enroll in them. Course access may require a particular membership tier. Instructors and vendors are independent and are responsible for their own content, pricing, accuracy, and compliance with the law and with their professional obligations.

8.2 Instructor and Vendor Terms

If you sell courses, products, or services through the Services, you must also agree to our separate Instructor/Vendor Agreement. That agreement governs commissions, fees, payouts, refunds and chargebacks, tax documentation, and content licensing. If it conflicts with these Terms on those subjects, the Instructor/Vendor Agreement controls.

8.3 Purchases

When you buy from a vendor or instructor through the Services, your purchase is with that seller, subject to the

seller’s terms and these Terms. Digital course access is for your personal, non-transferable use. [Insert refund policy for courses, Marketplace items, and Shop merchandise, including any exceptions for digital goods.]

9. Payments, Fees & Taxes

Prices are shown in U.S. dollars unless stated otherwise and may exclude taxes, which will be added where required. Payments are processed by third-party payment processors, and your use of them is subject to their terms. You are responsible for any fees from your bank or card issuer. We may correct pricing errors and may refuse or cancel orders affected by them. If you dispute a charge, please contact us first at info@therakeycollective.com so we can try to resolve it promptly.

10. Text Messaging

If you opt in to receive text messages from us, the program terms, message frequency, and opt-out instructions are described in Section 7 of our Privacy Policy. Message and data rates may apply. Consent to receive texts is not a condition of any purchase.

11. Community Conduct & Prohibited Uses

You agree not to:

  • harass, threaten, discriminate against, or defame anyone, or post content that is unlawful, hateful, sexually explicit, or infringes anyone’s rights;
  • share another person’s private or confidential information, including client information, without proper authority;
  • send spam or unsolicited promotions, or use community features to recruit or solicit members without our permission;
  • misrepresent your identity, credentials, or affiliation, including holding yourself out as licensed when you are not;
  • interfere with, scrape, reverse engineer, or attempt to gain unauthorized access to the Services, or introduce malware; or
  • use the Services in violation of any law or

We may remove content and suspend or end access for conduct that violates these Terms or that we reasonably believe puts others or the Services at risk.

12. User Content & Intellectual Property

The Services, including our name, logos, TheraCast branding, website design, and materials, are owned by us or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purposes. You may not copy, sell, or create derivative works from our materials without our written permission.

You keep ownership of content you submit or post, including forum posts, listings, and course materials. By submitting content to public or semi-public parts of the Services, you give us a non-exclusive, worldwide, royalty-free license to host, display, and distribute it as needed to operate and promote the Services. This license does not extend to your image, voice, or likeness in recordings, which we will use only under a separate signed media release. You confirm that you have the rights needed to post your content. If you believe content on the Services infringes your copyright, contact us at info@therakeycollective.com with enough detail for us to locate and review it.

13. Third-Party Services & Links

The Services may rely on or link to third-party services, including payment processors, video conferencing providers, learning and community platforms, and vendor storefronts. We do not control those services and are not responsible for their content, availability, or practices. Your use of them is at your own risk and subject to their terms.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY SPACE, SESSION, COURSE, OR PRODUCT WILL MEET YOUR REQUIREMENTS. WE DO NOT ENDORSE, AND ARE NOT RESPONSIBLE FOR, THE SERVICES, ADVICE, OR CONTENT OF ANY MEMBER, INSTRUCTOR, OR VENDOR.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TheraKey AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE

CLAIM AROSE OR (B) $[Insert amount]. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot legally be limited.

16. Indemnification

You agree to defend, indemnify, and hold harmless TheraKey and its owners, officers, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your content, your professional services or clients, your breach of these Terms, or your violation of any law or third party’s rights.

17. Termination & Suspension

You may stop using the Services or close your account at any time, subject to Section 4.3. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or legal exposure for us or others, fail to pay, or if we discontinue a Service. If we end your paid membership without cause, we will refund the unused portion of any prepaid fees for the current billing period. Sections that by their nature should survive termination, including those on payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at info@therakeycollective.com and give us thirty (30) days to try to resolve the dispute informally. Any claim that is not resolved informally must be brought in the state or federal courts located in Lake County, Florida, and you consent to their jurisdiction and venue.

19. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date and may notify you by email or through the Services. Your continued use of the Services after changes takes effect means you accept the updated Terms.

20. Contact Us

Questions about these Terms? Contact us:

TheraKey Collective LLC | Email: info@therakeycollective.com | Mailing address: 2871 Clayton Crossing Wy, Ste 1017 #2070, Oviedo, FL 32765 | Website: therakeycollective.com

This is a mailing address only. We do not currently operate a public physical location at this address.